SALLIE

Parent Communication

Message parents about schedule changes, cancellations, event updates, and other important information.

When a game is called off at one o'clock, the message to families is the last job and the one that matters most to them. It gets written in a hurry, sent from a personal phone or a separate app, and it reaches whoever happened to be on that list.

In SALLIE the message is part of the change. Cancel, postpone or move a game and, once you confirm the card, each affected family gets one text, sent to the guardian on file. Call off a practice and that team's families are texted. The coach of a team that is away can send the return time and where to collect. Texts come from your school's own number.

For everything else there is Messages to families. Write up to 640 characters, pick who it goes to (a team, a bus or a saved list) and press Preview. SALLIE shows a card with who it goes to and how many, and nothing is sent until you press Send. A coach can message only their own teams. Between 8 p.m. and 7 a.m., unless your school changes those hours, a send needs a reason. A daily limit stops a message that would pass it, and a guardian who has replied STOP is never texted. If your school lists more than one language, the card shows each language version before you send.

Sent the wrong thing? For 30 minutes after sending, Withdraw sends a short please-disregard text to every family that got the message.

A SALLIE card for postponing a varsity soccer game: it says the game is postponed and that 17 parents and guardians will be texted, with Yes, go ahead and Never mind buttons.
Postponing a game: the card says who will be texted before anything is sent.

Questions

Do families need an app or an account?

No. Families do not sign in, and there is no family portal. They get texts from your school's own number and can reply YES, NO or STOP.

Are texts on from the first day?

Only once your school connects its own texting account, which is a Twilio account in your district's name. Until then no text is sent: a change that needs a text shows as not delivered, and the office calls the family instead.

Can families reply to a message?

They can reply YES or NO when a change asks them to, and STOP to stop texts. Replies to a general message are not read or recorded, and the text of a family's reply is never stored.

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