Privacy policy

DRAFT - not yet approved.

Effective date: to be set when this policy is approved.

This is the privacy policy for the Teamchers Technologies website. It says what this website collects, what we do with it, and how to ask us for a copy or to delete it. It covers this website only. Our products have their own arrangements with the schools that use them, described near the end.

The short version

We collect what you type into our forms, and the ordinary technical record every web server keeps of the requests it receives.
We use it to answer you, to arrange an appointment, and to send our newsletter if you asked for it.
We do not sell your information. This site has no advertising trackers and no analytics cookies.
You can ask us for a copy of what we hold about you, or ask us to delete it, at the address on our Contact page.

What we collect, and why

When you send us a message or ask for an appointment

The contact form and the appointment form ask for:

your name;
your organization or school district;
your email address;
your phone number, if you choose to give one;
which of our applications you are interested in;
your message;
for an appointment, the times that work for you.

We also record which form you used and the page you sent it from.

We use this to answer you, to arrange the appointment, and to keep a record of our conversations with your school or district. Your message is stored in our own contact records, which are part of this website's back office and not a separate company's service. When a message arrives, the site sends our company mailbox a short notice saying who wrote, from which organization, and which application it is about. If we go on to talk with you, we may add notes about those conversations to the same record.

Sending us a message does not add you to our newsletter.

Please do not put information about a student in a message to us. We do not need it to answer you, and these forms are not the place for it.

The newsletter form asks for your email address. We then send one message to that address asking you to confirm. You receive the newsletter only after you open the link in that message; if you do not, you hear nothing more from us. We record when and how you confirmed, so that we can show you asked.

Every newsletter message has an unsubscribe link, and we stop sending when you use it. We keep your address on a do-not-send list afterward, for one reason: so that we do not email you again by mistake.

If a message to you cannot be delivered, or is reported as spam, our email provider tells us and we stop sending to that address.

When you visit a page

Like other websites, the servers that run this site keep a record of each request they receive: the time, the page asked for, the internet (IP) address the request came from, and the browser's description of itself. We use these records to keep the site working and to look into problems and abuse. We do not use them to build a profile of you.

The forms run automatic checks on our own servers to stop spam. Those checks can include a limit on how many messages may be sent from one internet address or email address in a short time. We do not use another company's CAPTCHA service.

Cookies

The public pages of this site set no advertising cookies and no analytics cookies. The one cookie they use is a security cookie that protects the forms from forged submissions. It holds a random value and is not used to follow you around this site or any other.

What we do not do

We do not sell your information, rent it or trade it.
We do not share it with anyone for their marketing.
We do not place advertising trackers on this site.
We do not load analytics scripts, fonts or embedded media from other companies on these pages, so visiting a page does not tell an advertising or analytics company that you were here.

Who else handles this information

A small number of companies handle information for us so that the site can work.

Mailgun, our email provider, delivers the email this site sends: the newsletter, the message asking you to confirm your address, and the notice that tells us a form was submitted. To do that it handles the email addresses and the content of those messages.
Our hosting provider runs the servers and the database behind this site, so the information described in this policy is stored on its systems.
Our company mailbox receives the notices described above and any email you send us directly.

If the appointment page offers a link to a booking calendar, that calendar is run by another company. What you enter there is handled under that company's privacy policy, not this one. The same is true of the social networks this site links to.

We may also disclose information when the law requires us to.

How long we keep it

We keep messages and appointment requests for as long as we need them to answer you and to keep a record of our dealings with your school or district. We keep a newsletter address for as long as you are subscribed, and on the do-not-send list after that. You can ask us to delete any of it sooner; see the next section.

Asking for a copy or for deletion

Write to us at the address on our Contact page and tell us what you would like:

a copy of the information we hold about you;
a correction to it;
its deletion.

We may ask you to write from the email address the information is filed under, so that we do not hand one person's information to another. If you ask us to delete a newsletter address, we keep only the entry on the do-not-send list, so that the address is not mailed again.

Children

This site is written for people who work in schools. It is not meant for children, and we do not knowingly collect information from them.

Our products are covered separately

SALLIE, GrowPD and Bellwright are separate services, and this policy does not cover them. What a school's use of one of them involves, and how the information in it is handled, is set by that product's own agreement with the school or district. The SALLIE pages on this site describe how SALLIE handles the names of students and families.

Changes to this policy

If we change this policy, we will post the new version on this page and change the date at the top.